Shanghai Teckwin Technology Development Co.,Ltd. wants to ensure the continuous operation of your Teckwin printer by providing thorough training,
documentation and a maintenance plan designed specifically for your Teckwin printer.
Online Training
Expert technical instructors provide training to Teckwin printer users for all
printer models. They also support the Shanghai Teckwin Technology Development Co.,Ltd. Field Service
Engineers around the world.
Shanghai Teckwin Technology Development Co.,Ltd.'s training sites of are located in China, the United States, and
Europe and provide access to a wide range of Teckwin printers. Trainees are able to
receive hands-on experience with the printer, learning basic maintenance and
operation in a controlled environment,away from the distractions of the print
shop.
Please email your training request to service@teckwin.com.
Documentation
Site Preparation Guides and User Manuals are supplied to Teckwin customers.
Spare Parts
Orders
Orders for parts may be placed during regular business hours, Monday through
Friday, 8:30 am - 5:00 pm or on-line at service@teckwin.com. Faxed or
emailed orders will be confirmed by a return fax or email. Customer must specify
the shipping address and any special shipping or documentation requirements.
Delivery
Parts orders will be shipped within 3 business days subject to availability.Same day shipping is possible if on-line, faxed or emailed order is received by
4:00 pm .All costs relative to customs clearance, including customs fees, duties and
taxes are the responsibility of the customer.
if you require specialized documentation to clear customs, please inform us at
the time of order.Teckwin will make every effort to meet customer delivery requirements.
Teckwin will not be liable for performance delays or for non-performance due to
causes beyond reasonable control.
Returns and Return Material Authorization:
Teckwin requires all parts be returned using a Returned Materials Authorization
(RMA). Please contact our Service Department to obtain an RMA number. Email your
request to service@teckwin.com or fax to +86-21-57628484. When contacting
Teckwin Service Department for an RMA, please supply the following information:
company name, contact name, contact phone number, fax number, e-mail address,
product to be returned, Teckwin part number as described in the Spare Part List
and a detailed description of the failure of each item. A Customer Service
Representative will discuss your RMA request with our Technical Team and either
provides you with the RMA number or request additional information.
Once an RMA number has been issued, it is valid for 15 days. All parts must be
returned to Teckwin in original, unopened packaging. The RMA number must be
recorded on the outside of the packaging. The customer is responsible for all
shipping costs. Shipping costs are non-refundable. Teckwin is not responsible or
any damages or lost goods incurred in transit.
Upon receipt of the failed part, Teckwin will determine whether or not the part
is eligible to be replaced at no-charge. A new part will then be shipped to the
customer.
If you need an immediate replacement, you will be required to place an order for
a new part. Once the returned product has been proven to be defective, Teckwin
will credit back the sales amount.
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